Shipping policy

Shipping Policy

Last Updated: July 2026

At TreadGuard™, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information (where available).

Delivery Times

We currently ship throughout South Africa.

Estimated Delivery Time:

📦 5–10 Business Days

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, and peak shopping periods.

Shipping Costs

Shipping costs are calculated at checkout.

🚚 FREE Shipping on all orders over R500.

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking details so you can monitor your delivery.

If you haven't received tracking information within a few business days after placing your order, please contact our support team.

Delivery Delays

While we work with trusted courier partners, delivery delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • High courier volumes
  • Remote delivery areas
  • Unexpected logistical disruptions

We appreciate your patience should these situations arise.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your order.

TreadGuard™ cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We'll work with our courier partner to investigate the issue and help find an appropriate resolution.

Questions?

If you have any questions about your order or delivery, our customer support team is always happy to help.