Refund policy

Return & Refund Policy

Last Updated: July 2026

At TreadGuard™, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging, including all accessories and instructions.
  • Proof of purchase (order confirmation or receipt) is required.

Returns that do not meet these conditions may not qualify for a refund.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll assess the issue promptly and arrange a replacement, refund, or another suitable resolution where appropriate.

Change of Mind Returns

If you've changed your mind, you may return the product within 30 days, provided it is unused, unopened, and in its original condition.

Please note:

  • Return shipping costs for change-of-mind returns are the customer's responsibility.
  • Original shipping charges are non-refundable unless required by law.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns for:

  • Products that have been used or installed.
  • Products that have been damaged through misuse, negligence, or improper installation.
  • Items returned without their original packaging or accessories.

This does not affect your rights under applicable consumer protection laws where a product is defective.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your return is approved:

  • Your refund will be processed using your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrect.

If you require an exchange, please contact our customer support team with your order details.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The incorrect item was sent.
  • The product arrived damaged.
  • The item is confirmed to be defective.

We recommend using a tracked courier service when returning items, as we cannot be responsible for returns lost in transit.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

We'll be happy to assist you as quickly as possible.